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Wednesday, November 12, 2014

Several customers are experiencing issues with their shopping cart not working properly.

When they click on the "View Cart" link, they receive an error page.  This has been affecting sales and Yahoo is aware of the problem.

There is a temporary workaround, you can disable Yahoo Web Analytics. I have tested this on many stores and verified this works.

Note: Yahoo Web Analytics is only available with Merchant Solutions Standard, Professional, and Yahoo Store plans. This feature is not included with Merchant Solutions Starter plans.

Here are the directions to disable Yahoo Web Analytics:
https://help.yahoo.com/kb/yahoo-merchant-solutions/SLN18408.html?impressions=true&Yeb=2gTJkcBn0F

Here is the Yahoo Status Page:
http://www.ysmallbizstatus.com/

I will update you once the problem is resolved so that you can enable Yahoo Web Analytics again.



by: Shawna Seigel



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