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Tuesday, December 07, 2010
Your customers will be getting more and more antsy as the days get closer and closer to Christmas.
Instead of having them contact you asking where their package is and when will it arrive, be proactive!
Help them track their package and know exactly when it will arrive. This will let you get back to sales.
If you ship via UPS:
UPS has a really great feature that I just love! Send an email to firstname.lastname@example.org with your tracking number as the subject line or enter up to 25 UPS tracking numbers in the body of an e-mail message.
Every time there is an update, your customers get updated as well.
This is a great service that your customers may not know about and can be very useful for them and you!
You can direct your customers to more detailed information on how to track their shipments by sending them to: http://offer.van.fedex.com/m/p/fdx/new/tracking.asp
You can also send them directly to a video tutorial at:
This demo will show your customers how to find out the current state of their shipment, view detailed information, add alerts, and much more.
The United States Postal Service has a tracking page that will allow your customers to find the current status of their shipment.
Once they enter the tracking number, they can enter their email to get updates as they happen or once certain criteria have been met.
by: Shawna Seigel
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