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Thursday, June 17, 2010
Are you recording your customer service phone calls?

Every day your customer service department provides great content for your website.

If you have a recording of each and every phone call, you can:
  • Make sure that you are providing customers with all the information they need to know
  • Provide quality control
  • Use the recordings to train current and future employees
  • Transcribe the questions and answers to use on your website
By transcribing your phone calls you will be able to answer questions that visitors may be thinking about, convert more sales, and as an added bonus....

Search engines will love the fresh and unique content to your website.

Not able to record your phone calls?

No problem.

Go through your customer service emails. I guarantee you will be able to find amazing content to add to your website!



by: Shawna Seigel



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